Support policy
Minimog support is a service provided by ThemeMove. Having support for Minimog means that we will be available to you, the buyer, to iron-out any potential issues you have in using Minimog.

What's included in Minimog support:

    Updates to ensure the item works as described and is protected against major security concerns
    Discretionary version updates
    Technical questions about the item's built-in features, functionality and third party plugins
    Assistance with reported bugs and issues
    Help with included third party assets (e.g. image sliders, contact forms)

The support period

A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide Minimog support services. Response times can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided. The fastest way to contact our support team is our live chat.
If you’re about to purchase Minimog, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

Answering questions about how to use Minimog

During Minimog support period, we ll be available to answer your general questions about the item and how to use it. For example, how do I get my homepage to look like the one in the preview? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or FAQs).

Answering technical questions about the item (and included third party assets)

    Answer your specific questions about the features and functionality of the item
    Provide some guidance on the way the item is designed
    Help you with issues related to using the item and getting the most value out of its functionality.
    Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.

What's not included in item support

Item customization

Minimog support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. Fortunately, if your request is simple and we got time, our support/development team will help you to customize.

Fair-use, and other details

Our time is best spent using our amazing creative and technical skills to build great new items and keep our existing items up-to-date. We have outlined what Minimog support is all about and we ask that you’re mindful of our time when making item support requests. We suggest that before you ask for support, read the documentation and any additional information available on the item pages (FAQs, Comments, etc) to see if that information answers your questions.
Last modified 1mo ago