Extending And Renewing Envato Item Support
On September 1st, 2015, Envato changed their terms and conditions for item support and introduced paid item support for Themeforest. When you purchase a theme, you will be granted an inclusive 6 months of hands on support for that item. When this expires, you can choose to extend your item support for a further 6 or 12 months at a fee. Please continue reading below to learn more about item support, or read Envato’s ‘What Is Item Support?’ article.
► When Do I Need To Renew Item Support
You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here.
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your Minimog purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Renew Now’ link.
Step 3 – Click the ‘Renew Now’ link, and it will redirect you to the Minimog Theme’s item page.
Step 4 – On the right hand side, click the ‘Renew Support’ button.
Step 5 – Once you click the ‘Renew Support’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.
If your support license iss expired & you do not renew it, you will not be granted access to hands on support, hence receiving theme updates that contain bug fixes, patches and new features. However, you can still using the theme, Foxkit app and access to our online documents, video tutorials.
There are 3 scenarios for when you can extend or renew item support; At the time of purchase, during your support period, and after your item support has expired.
- Support Upgrade – At the time of purchasing the item.
- Support Extension – Extend item support before it expires.
- Support Renewal – Renew item support once it has expired.
Another way to obtain support is to simply purchase another copy of Minimog. Each purchase comes with 6 months support, and this support is applied to all websites on your account. This might cost a little more than simply extending support, but you also get another license of the theme, which you can use to build another website. A bargain, really…
Last modified 11mo ago